WE’RE HERE FOR YOUR NEXT SCENE
Let’s get you
watching.
Need help with a film, your account or a billing question? Start here.
A few quick fixes
A film won’t play
Check your internet connection, reload the page and try another film. Update your browser if needed. If only one film fails, tell us its title and what happens when you press play.
My list or watch progress is missing
Guest activity stays on the device and browser where it was saved. Sign in with the same ChatGPT account on each device to use synced activity. Guest items are not imported automatically.
How do I cancel a subscription?
Kinoflix is currently a free preview and paid billing is not open. When billing is connected, signed-in members with a billing account can open Manage billing from their account to view invoices and available cancellation options.
Why is a film unavailable?
A film may be outside its licensed countries or dates, still being prepared, or temporarily unavailable from its video host.
Tell us what happened.
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